Terms & Conditions

Important information and rider restrictions

The wearing of a helmet is compulsory for all riders. You are welcome to bring your own horseriding helmet.

The minimum age for horse rides is 6 years old. Enquire about options for children aged under 6 years old.

For safety and animal welfare reasons, Waiheke HorseWorx has a maximum weight limit of 105kg – Please be aware that our maximum weight limit may be lower than 105kgs and is subject to variation on a daily basis according to what horses are available for work on the day that you attend.

What to wear and bring

We recommend full-length pants, jodhpurs, moleskins and jeans are ideal.

Footwear needs to be fully enclosed such as horse riding boots or shoes with a flat sole and small heel you can wear runners or sandshoes however they are not recommended. Sandals, thongs or large bulky shoes with a heavy tread pattern are not permitted.

For safety reasons backpacks and the like are not permitted to be worn whilst horse riding.

Payment

Payment is required in advance 48 hours prior to the day for all bookings.
We accept online payments and payment via PayPal.

Cancellations

There is a $50NZD administration fee on cancellations of our winery horse tours. A refund of monies paid, less the administration fee is available on the following basis:

If notice is received within 10 days of your booking we offer no refund.

However we will endeavour to work with you to reschedule if possible. If notice of cancellation is received 11 days or more prior to your booking we will endeavour to work with you to reschedule if possible, alternatively we offer a 50% refund.

Changes or Cancellations by Waiheke Horseworx

If we are forced to cancel due to weather conditions or as a result of unusual and unforeseeable circumstances beyond our control, we will endeavour to work with you to reschedule if possible, alternatively we offer a full refund of all monies paid. If it is necessary to make significant change or cancel before departure, we will advise you as soon as possible. Waiheke Horseworx is not responsible to reimburse any costs, expenses or losses you may incur as a result of any change or cancellation.

Waiheke Horseworx Responsibilities and Safety Terms

Any person taking part in any Waiheke Horseworx activity must do so at their own risk. Any person under the age of 18 must have parent/gardian permission and that parent or gardian agrees to take responsability for that minor.

In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include: property damage, personal injury, risk of falling off horse, risk of being kicked, risk of drowning, traffic risk. Although our horses and pony’s are chosen for their experience, good manners and quiet natures their behaviour cannot be absolutely guaranteed. Therefore there is some risk in participating in this activity.
The staff and management of Waiheke Horseworx take all practicable steps to identify and minimise potential dangers. However, you must follow our instructions and use he safety equipment provided (Safety riding helmet) at all times. It is important to wear clothing and footwear suggested by Waiheke Horseworx (covered footwear to protect feet and long fitted flexible pants or leggings).

Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times. You must release or indemnify Waiheke Horseworx and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.

We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel the horse riding activity if we become concerned for any reason for your safety or that of any other person. Anyone visiting and/or participating in riding horses and/or pony’s at Waiheke Horseworx must understand and be aware of other peoples abilities or lack of abilities and consider the welfare and safety of other people in the group as well as the group as a whole.

Participants must also be aware of the welfare of the horses and animals and understand that they are individuals with personalities of their own. Horses as well as other animals operate as a herd and have dynamics, politics and a hierarchy system within their herd, therefore their behaviour should not be assumed.

No person participating in this activity should be intoxicated. If any person is intoxicated they will be asked not to participate.

Warning

Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand’s accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity.

Exclusions

To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.